March 11, 2020

Downloading Documents

How to download / retrieve SecureDock file packages on your iPhone, iPad or Android Device

When receiving files package using the SecureDock web application, you can download / open your files by first clicking the Download Now button located in your SecureDock email notification, then, can save the zip file to you mobile device using the instructions listed below:

iPhone or iPad

    1. Click the Download Now from your SecureDock email notification. 
    2. This will launch your Safari browser the iPhone or iPad where you can input you verification (Email Address and Access Code) to complete your download.
    3. A screen will appear in Safari that shows a “zip” archive identifying the file as a zip file [Name: TEDexpressDocs[date].zip] and then giving you options for what to do with the zip file, depending on what apps are installed on your iOS device:
      • Tap on “Open in ‘Files‘” text button and then choose a save destination to download and save the zip file to that location in the Files app, as seen here on iPhone

How to save a zip file on iPhone

      • Alternatively, tap on the “More…” text button and then select “Save to Files” from the options available there as seen here on iPad

How to save a zip file on iPad

That’s all there is to it, now your downloaded zip file will be saved to the iPhone or iPad at the location in Files app of your choosing.

Previewing Files on iPhone or iPad

To preview your files, open the Files app directly on the iPhone or iPad and you can check out the zip file you just saved and downloaded to the device, or to iCloud Drive. [File Name: TEDexpressDocs[date].zip]

The Files app in iOS allows you to save and access zip files on Iphone and iPad

*Remember, Files app has direct access to iCloud Drive, so if the iPhone or iPad is sharing an Apple ID and iCloud account with another device using iCloud Drive the files would be accessible from there too, like on a Mac or another iOS device.

Saving zip files onto an iPhone or iPad is somewhat similar to saving email attachments from the iOS Mail app, as well as saving files from other locations and other file types, unless the file type in question is a movie or a picture, in which case if you’re attempting to save an image file from Safari on iPhone or from the web to an iPhone or iPad, then the image file would default to being saved into the Photos app where it would remain inaccessible from Files app, or if it’s a .mov video file then that would be saved into the Photos app too but in a Video folder, which is also inaccessible from the Files app of iOS for whatever reason. That doesn’t mean you can’t save images and videos to iCloud Drive and in Files app however, and if you save a zip file full of images or movie files into Files app or iCloud Drive then those images will stay within Files app too, but it just means the Files app and iCloud Drive can not access the Photos app photos and video files, and vice versa. Perhaps a future release of iOS will link the two file storage locations in iOS, but for now that is not the case.

Additional Instructions coming soon