April 12, 2021

Troubleshooting

Troubleshooting common upload issues while using SecureDock. 

Issue: unable to send files or receiving an error message during file upload process. 

  1. Check your internet connection:
    Make sure you have a strong and steady internet connection before trying your upload. 
  2. Device compatibility:
    Depending on the device and configuration, some upload errors may occur after selecting files from a shared cloud drive such as Google Drive, iCloud Drive etc..

    Recommended work-around: Save a copy of the document to your local hard drive first before trying the upload again. 
  3. Clear Browser Cache and Cookies
    Clearing your browser cache and cookies may help fixes certain problems, like loading or formatting issues on sites. Instructions links below:
     

    Google Chrome Browser: Online Instructions 

    Microsoft Edge Browser: Online Instructions 

  4. Browser
    Switch to a different internet browser such as Google Chrome, Microsoft Edge, or Mozilla FireFox. Also, make sure your browser has been updated to its most recent version before sending our files. 

Need support?

For additional instructions, or to submit a support CLICK HERE