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June 3, 2022

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How to download file packages on your iPhone, iPad or Android Device – SecureDock®

iPhone or iPad

    1. Click the Download Now option from your SecureDock email notification. This will automatically launch your default Internet browser (Safari) on your IOS device.
    2. Input your required verification (i.e. email address, access code or user login) to download the document package to your device.
    3. You will be prompted with a pop up message asking to you to confirm your action. Click Download to continue. SD_Ipad_Download_Sample_1
    4. Once your download has been completed, you can then open the files by clicking on your downloads list (down-arrow) located at the top of your browser window. This will display a list of recent items downloaded to your device.
      *Zip File name: “TEDExpressDocs{date}.zip”

      Ipad_Download_Sample_2
    5. Click on the Zip file and from your downloads list. This will open your “Files” folder on your device. 
    6. Top open / preview the documents. Click on the zip file to create an extracted folder (blue folder below).
    7. Ipad_Download_Sample_3Click on the extracted folder view your list of documents.
      Ipad_Download_Sample_4

That’s all there is to it! Now that your documents have been securely transmitted and downloaded to your device, you can keep them here in your “Files” folder or move them to any other location of your choosing.

iCloud Sharing
Remember, your “Files” app is usually linked directly to your iCloud Drive. This means that any other IOS device sharing the same Apple ID and iCloud account with another device using iCloud Drive the files would be accessible from there too, like on a Mac or another iOS device.

Older IOS Device Compatibility
Depending on the age and version of your IOS device, this operation may or may not follow the same procedure as listed above. For best results, it is highly recommended that you keep your device and browser updated to the most recent version if possible. If you are still having trouble accessing your files, you can contact your local SecureDock support represent and we will be happy to assist. 

Android Phone or Tablet

  1. Click the Download Now option from your SecureDock email notification. This will automatically launch your default Internet browser (Safari) on your IOS device.
  2. Input your required verification (i.e. email address, access code or user login) to download the document package to your device.
  3. You will be prompted with a pop up message asking to you to confirm your action. Click Open File to continue.Android_Download_Sample_1
  4. Once your download has been completed, your files will be displayed in your “Downloads” folder on your device in the zipped folder.
    *Zip File name: “TEDExpressDocs{date}.zip”
  5. Click on the Zip file and from your downloads list. This will open your “Files” folder on your device. 
  6. Top open / preview the documents. First make sure all items in the zip file are selected, then click on the “Extract” option located at the bottom.
    Android_Download_Sample_2
  7. Now that your documents have been extracted from the zip folder, you can open / preview them right here from your “Downloads” folder. You can also move them to any other location of your choosing.
    Android_Download_Sample_3

Older Android Device Compatibility
Depending on the age and version of your Android device, this operation may or may not follow the same procedure as listed above. For best results, it is highly recommended that you keep your device and browser updated to the most recent version if possible. If you are still having trouble accessing your files, you can contact your local SecureDock support represent and we will be happy to assist.